Support
Help, answers, and bug reports
Everything you need to get APYX working the way it should — quick fixes, common questions, and a direct line to us.
Getting started
First-run checklist
- 01
Grant Health access
Open APYX, then Settings → Health. Allow read access for sleep, workouts, heart rate, and energy so Prime can build a baseline.
- 02
Wear it for 7 nights
Baselines need about a week of data before Prime, Recovery, and Push become personal to you.
- 03
Log a few meals
Nutrition accuracy improves fast once you log with Quick Add or the food scanner.
- 04
Set one goal
Goals shape what the AI Coach prioritizes in your daily read.
FAQ
Common questions
APYX shows no data — what now?+
Open iOS Settings → Apps → Health → Data Access & Devices → APYX and make sure every category is toggled on. Then force-quit and reopen APYX. Health only shares categories you explicitly allow.
Why is my Prime score missing or unstable?+
Prime needs roughly 7 nights of sleep and heart-rate data to form a baseline. If you change devices or take a long break from wearing your watch, it recalibrates over a few days.
Do I need an Apple Watch?+
No. APYX works with anything that writes to Apple Health — a watch, ring, or phone-only data. Recovery accuracy improves a lot with overnight heart-rate data.
How do I restore my Pro purchase?+
In APYX go to Settings → Subscription → Restore purchases while signed in with the Apple ID used to buy Pro. If it still doesn't appear, email us with your receipt.
How do I cancel Pro?+
Subscriptions are billed by Apple. Cancel in iOS Settings → your name → Subscriptions → APYX. You keep Pro until the end of the current period.
Can I export or delete my data?+
Yes. Email us from the address on your account and we'll export or permanently delete your APYX data. Deleting the app also removes on-device data.
Is the AI Coach reading my private health data?+
The Coach only sends the context needed to answer you, and only when you use an AI feature. Details are in the Privacy Policy.
How do I request a feature?+
Email us with 'Feature request' in the subject. We read every one and they genuinely shape the roadmap.
Bug report
Tell us what broke
Fill this in and it opens a pre-written email to our support inbox — nothing is sent until you hit send in Mail.
Still stuck?
Email us directly
Include your iPhone model, iOS version, APYX version, and a screenshot if you can. It usually cuts the back-and-forth in half.
apyxfitness@gmail.comGood to know
- APYX is not a medical device. It offers wellness insight, not diagnosis.
- Health data stays on your device unless you enable sync or AI features.
- Subscriptions are managed in your Apple ID settings, not inside APYX.